Types of roles

Our Business Change team works to successfully manage and implement changes across the business, including both regulatory and strategic projects, and improve efficiencies and service to support operations.

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Our Contact Centre is the first point of contact to assist our members with any queries. They handle large volumes of calls and emails providing support, resolving issues and providing a positive experience.

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Our Finance team are responsible for all of LPPA’s financial activities. This includes tasks such as budgeting, financial planning, accounting and reporting. The team play a crucial role in maintaining the stability in the company.

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Our Marketing and Communications team focus on building and maintaining relationships with our members, employers and clients by providing effective communication across an array of platforms – email, website, social media, training and conferences.

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Our Member Services teams play an important part in the pensions process – taking care of administration for Local Government and Police & Fire pension schemes.  

The LGPS operational teams are split by function as follows:  

• Bereavements – Our friendly advisers make the bereavement process for members’ loved ones simple and straight forward, whether members have died in service, retirement, or are deferred – from providing death grants to survivor’s and children’s pensions. 

•  Early Leavers – Our experienced early leavers team are on hand to support anyone who needs to defer their pension, typically when they move employer or choose to put their pension on hold – from running estimates to arranging refunds. 

• Retirements – Our retirement experts ensure members receive their pension on time and are updated on any progress – whether they are an active or deferred member, are taking flexible retirement, or are retiring because of redundancy or ill health. 

• Transfers & Aggregation – Our transfers team provides members with all the information they need to weigh up their options when considering transferring or combining their pension and works with other providers to make the process stress-free. 

Police & Fire – Our dedicated ‘blue light’ team supports the unique needs of our Police and Firefighter members throughout their pension journey, including handling the processes for retirements, deferred members and bereavements. 

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Our People and Culture team, often known as HR, are responsible for managing a variety of aspects relating to the workforce. They handle recruitment, employee relations, learning and development, pay and benefits and create initiatives to promote a positive work environment and culture.

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The Planning & Insights team supports member‑first insight using strong governance, clear data and analysis to guide confident decisions, supporting leaders through change while sustaining performance and service quality and growth.

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Our Risk, Compliance and Governance team are responsible for identifying, assessing and mitigating risks associated with LPPA’s operations. They ensure that the company complies with laws, regulations and industry standards and implement policies and procedures, conduct audits and safeguard the company’s integrity.

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Our Technology and Innovation team are focused on driving technological advancements within LPPA. They ensure efficient use of existing tech resources and support with daily operational processes.

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